My Blog
Read some of my business insights and general musings here.
Transforming onboarding @ Deliveroo
In my role at Deliveroo, I saw a big opportunity to improve how we brought new restaurants onto the platform. The existing process was very manual, time-consuming, and inconsistent across different markets. It also didn't give us the data we needed to make informed...
Building a feedback loop for Vita Mojo
At Vita Mojo, I tackled the challenge of managing customer feedback effectively. There were too many different sources of feedback, and it was difficult to prioritize and make decisions. Everyone wanted to be heard, but no one was listening to each other, and...